Each Friday at about 3pm we “OPEN” our online store for ordering for the following weeks delivery If you have a weekly or every other week subscription you will receive an email the Friday before your scheduled delivery at approx. 3pm.

The email will include the following:

i) A list of what is planned for your subscription box the following week.

ii) New items and Highlights of what produce will be available.

iii) Highlights of non-produce items that will be available – like flowers, soaps, bacon, etc. (over 70 produce items and 100+ local artisan foods.

A couple of reminders:

1) On warmer days, if you won’t be home when we deliver (between 3pm – 5:30pm) put out a cooler (large enough to hold a LP box 19.5”x12”x 7.5” – 55 Gal) with ice packs.

2) You must cancel your order by Sunday night. If you cancel your order after the cutoff a $10 fee will be applied.

3) There is a link to the online store for you to go to and modify your order to your hearts content.

For all the people on our mailing list (including customers with a Subscription) we send a Friday afternoon email that includes:

i) Highlights of what is new this week, including specials and meal kits and bundles.

ii) link to our online store for ordering and/or creating an account an ordering.

iii) A recipe that uses what I available from Local Pumpkin. Maybe not everything, but mostly.

iv) An eBook PDF that goes in-depth in an area like food storage tips, what to do with tomatoes, canning, guiding to grilling veggies and many more helpful ideas to make meal prep more enjoyable.

Active subscription members receive 5% off the retail price and have priority on special deals and product in short supply.

We know bad produce happens, that is why we offer 100% guarantee, no questions asked! We are more than happy to give you a credit. We simply ask that you email and let us know what you need a credit for and we will apply it to your account.

If you have not modified your default box order, we will text you Sunday afternoon with a reminder to modify your order (if you desire) by midnight Sunday night.

If a customer purchases $400+ in a month, they will receive a 5% rebate the following month, if they purchase more than $275/month will receive a 3% rebate.

We do recycle the box your produce comes in. Just leave your box out the day of your delivery and the driver will pick it up when they drop off your full box.

If you are scheduled for a delivery the following week and you will be gone, you must cancel by the Sunday night before your delivery week.

If you don't cancel by Sunday night, we will have already purchased your produce and other items, and preformed other tasks for your order, because of this Local Pumpkin will charge customers a $10 late cancelation fee.

To request the address change Send an email to Support@LocalPumpkin.com

Local Pumpkin Store hours for order changes, delivery holds and cancellations are Friday 3 pm until Sunday at midnight. The store is closed the rest of the time. You will receive an email the Friday afternoon by 3pm before the week of your next delivery. It will list what is planned for your box the next week. Do nothing if you like what is in your box or go in and make changes to your box for the upcoming week and add other items from the store. See more instructions below.

On the LocalPumpkin.com website, there is an icon at the top left that says "Weekly Menu" it shows what is in each box type in the coming week.

No problem, you can cancel or hold. You can put your box on hold by logging into your account, click on the Delivery hold tab and enter the days you do not want to receive a box.**This must be done before 11 pm on Sunday for the coming week** Any orders delivered without notice of cancellation before Sunday at 11pm, will be paid for by the customer.

To hold your account indefinitely or cancel, just call 509-416-0985 or e-mail support@LocalPumpkin.com and we can put a hold until you tell us you are ready to resume deliveries.

Along with supporting local farms, we deliver right to your door! We offer variety, flexibility and year-round service that most traditional Community Supported Agriculture (CSA) programs don't provide. Because we source from many different farms and small businesses, we can offer a wider variety of produce and other groceries. Unlike a CSA, we don’t bill you for a season up front, you can even just make one-time orders, and you can skip a delivery or change your delivery frequency as needed. You can also customize each delivery to suit the needs of you and your family.

We have 100% guarantee! We will credit your account for any unsatisfactory produce the following delivery. If this is not acceptable, we will refund your purchase on request.

All order and account changes that are made by 11 pm Sunday will be applied to your next delivery day. This includes new subscriptions, default box changes, store purchases, vacation holds, and cancellations. If you make changes between the cut-off and delivery day, the changes will not be applied until the following week.

The store gets set up each week as we recieve produce item availability, as well as price. We do not receive costs and availability until Friday. In order to receive our items for our deliveries beginning on Tuesday, we must send in and receive our orders all on Monday morning. Hence- store open on the weekend.

Mostly. During the time of year when “local” produce is less available, we source from Organic farmers, mostly from California, but also from Mexico, Arizona and a few other countries to keep a wide variety of produce available to our customers. Eating in season produce is an important part of healthy eating. Our seasonal menu has some regional / west coast items on it but we always buy local first if the item is available. Our customers tell us they love to try produce grown locally in-season that they haven’t tried before.

We currently deliver in the greater Tri-Cities area. If you live outside the Tri-Cities but work in the Tri-Cities we can deliver to your office. We also have a pick-up location in Pasco on Tuesday, Wednesday and Thursday after 3 pm

There are no fees to sign-up or to cancel your subscription (see late cancelation fee for** week of delivery cancelation**)

Leave a cooler with ice packs or ice in sealed bags (during hot weather) on your doorstep. Even during colder weather, it is good to have protection for the produce. The cooler should be big enough for our box to fit in. A 19.5 in. x 12 in. x 7.5 in., or a 120quart cooler works great. This will keep your produce fresh and protected